30 Day Money-Back Guarantee

• If you are not entirely happy with the results of your purchase simply complete the customer returns form under the returns page on our website. We will review your eligibility in accordance with the refund policy below.
• If the product you have purchased is faulty, we will provide a remedy as required by the Consumer Guarantees Act.
• If your order was damaged in-transit or if you’ve received the wrong Heal Within order, please reach out to our customer service team immediately by emailing hello@healwithin.nz

Refund Policy (if applicable)

• Return requests must be actioned within 30 days of purchase to be eligible under the 30 day money-back guarantee.
• If your refund request falls outside of the 30 day Money Back guarantee Heal Within does not have to provide a refund.
• Should your refund request be accepted, a charge for shipping costs will be deducted from your refund where applicable.
• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

Late or missing refunds (if applicable)

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company as it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund, please contact us at hello@healwithin.nz

Exchanges/Replacements (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@healwithin.nz and send your item to:

Heal Within, Unit 1.3,
Ferndale Road, Mount Wellington
Auckland, New Zealand 1060